Terms & conditions

Who these terms are with

This website is operated by Merqon Group, a digital studio based in Athens, Attica, Greece, run by Marios and Stamatis. You can reach us at contact@merqongroup.com or +30 694 224 4918.

“We”, “us” and “our” mean Merqon Group. “You” means the person or business using this website or engaging us for work. Our registration and tax details appear on every proposal and invoice we issue.

Using this website

You may read, print and share the pages of this website for your own use. The design, code, copy, illustrations and concept work on it belong to us, and may not be republished or resold without our written permission.

Everything shown in the concept work section is our own design exploration. It is not client work, does not represent a real business or brief, and should not be read as a record of results we have produced.

We keep this site accurate and available, but we do not guarantee it will be uninterrupted or error-free, and we may change or remove pages without notice.

Enquiries and callbacks

Sending an enquiry or booking a callback does not create a contract and does not oblige either of us to go further. Requests can be sent at any hour; calls are placed Monday to Friday between 16:30 – 23:00 Athens time, and a requested slot is a preference rather than a confirmed appointment until we reply.

What you send us is handled as described in our privacy notice.

How work is agreed

All work is set out in a written proposal before it starts. The proposal is the agreement: it states the scope, the deliverables, the price, the payment schedule, the timeline and the assumptions the estimate depends on. Where a proposal and this page disagree, the proposal wins.

Anything outside the agreed scope is quoted separately and only begins once you have approved it in writing. If a request would change the price or the timeline, we will say so before doing the work rather than after.

Fees and payment

Cryptocurrency is our main payment method. The currencies we accept, the schedule, the invoicing arrangements and the applicable taxes are set out in your proposal before any work begins, and the amount payable is fixed in the currency the proposal states.

Because a transfer is confirmed on a public network, a completed payment cannot be reversed by us. If something has gone wrong with a payment, tell us and we will resolve it directly.

Where a project is staged, a stage begins once the previous one has been settled. Prolonged non-payment lets us pause work, and we will tell you before we do.

What we need from you

Projects run to time when the client side keeps pace, so a proposal assumes:

• one person who can approve direction and sign work off;
• content, brand assets and access to accounts when they are needed;
• feedback consolidated into a single response per review round;
• that anything you supply is yours to use, or properly licensed.

You remain responsible for the accuracy of the claims, prices and legal information you ask us to publish, and for the material you supply not infringing anyone else’s rights.

Ownership of the work

On full payment, the deliverables we produce for you are yours: the site, the code we wrote for it, the design files and the campaign creative.

Your domain, hosting, analytics property and advertising accounts are set up in your ownership from the start, so nothing has to be handed back if we stop working together.

We keep ownership of our own tools, libraries and internal methods, and of any third-party components used under their own licences. Unless you ask us not to, we may describe the work and show it as a case study once it is live — never with figures or information you have asked us to keep private.

Third-party platforms

Some work depends on services we do not control — advertising platforms, hosting providers, content systems, payment processors and search engines. Their fees, policies and availability are theirs, not ours, and advertising spend is paid by you to the platform unless your proposal says otherwise.

We cannot guarantee a search ranking, an advertising cost, an approval decision or any outcome that depends on a third party’s policy. What we commit to is the work, the method and the measurement.

Liability

We carry out our work with reasonable skill and care. Beyond that, and to the extent the law allows, we give no other warranties.

We are not liable for lost profits, lost revenue, lost data, or indirect or consequential loss. Where we are liable, our total liability for a project is limited to the fees you have paid us for that project.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your rights as a consumer, if you are one.

Pausing or ending work

Either of us may end a project in writing. If you end one part-way, work completed and costs already committed up to that point are payable; if we end one, we will hand over what has been paid for and refund anything paid for work not yet done.

Ongoing monthly work runs month to month and can be stopped with the notice period stated in your proposal.

Changes to these terms

We may update this page as the studio’s services change. The version in force for a project is the one published when its proposal was accepted, and the date at the foot of this page shows when it was last revised.

Governing law

These terms are governed by the law of Greece, and the courts of Greece have jurisdiction over any dispute arising from them.

Before anything formal, please raise the problem with us directly — contact@merqongroup.com or +30 694 224 4918. Most things are quicker to fix in a phone call.